Delivery

Ships via Fedex, DHL, UPS, USPS, DPD and other local carriers from R 160.
Arrives in 4 – 12 business days with tracking.
Please note, most orders arrive duty free, however you may be subject to import duties and taxes once a shipment reaches your country. We are not responsible and have no control over these fees.

Guarantee

We have a commitment to quality products and authenticity. We guarantee that all products in our store are original designer fragrances and that your information is 100% secure.

We take pride in our reputation for quality and excellent value in discount perfume, cologne and related products. If you are dissatisfied with a purchase, simply send it back to us for a refund.

Damage Claim

In the unlikely event that your order or part of your order arrives damaged, please email us immediately so we can notify the carrier and file a damage claim. Please keep all packaging materials for five business days after notifying us and a replacement will be sent to you

Cancellations

In order to provide our customers with the best shopping experience, our systems are automated and therefore orders cannot be cancelled after they are placed. If a cancel option appears next to your order in your order history section then you may cancel your order.

Out of stock Items

Many of these fragrances are discontinued or hard to find. Our buyers travel the globe to source these hard to find fragrances. Due to high demand, our inventory and pricing change daily. If you see a product in our store that is out of stock, simply check off the “Add” box next to the out of stock item and click “Email when available”. You will be prompted for your email address. We will notify you by email when the item returns to stock.

Orders

All orders can be returned up to 30 days after the ship date for a full refund minus shipping and gift wrap charges. If you would like to return a product from your order simply send the product back to the address below in its original packaging. You can expect a refund within one billing cycle of us receiving your returned product. Within the US and UK we can provide a return label. There will be an additional R 120 ZAR deduction from the refund, for label usage.

Shipping cost is non-refundable for undelivered, unclaimed, returned and refused packages, unless we made an error.

Also, we understand customers must open items before determining if they like it. As long as the item is not used in excess, you will get a full refund for it. If not, you will be subject to a partial refund.

Returns Should be sent to:

Returns
Order # (Include your order number)
5 Plant Avenue
Hauppauge, NY 11788

What is a Tester

Testers are even more discounted than the fancy boxed versions and are great if you don’t have a need for the fancy box. Testers are 100% authentic, fresh and completely full just like the original fragrance, however they are meant for the counter in a department store. Testers often come in a plain white box but sometimes they do not have a cap or a box. The savings on the packaging means you save even more!

Fragrance not Spraying

To get your fragrance spraying again please follow these instructions below:

  1. Hold one finger against the spray nozzle.
  2. Use your other finger to pump the spray 10-15x.
  3. Remove your finger from the spray nozzle.
  4. Pump the spray another 10-15x as needed.
  5. Allow the fragrance bottle to settle for 5-10 minutes.

Your fragrance bottle should be fully functional now! If you are still having problems, you can repeat steps 1-5.

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